Terms of Service

Agreement

These terms are between PT Almeli Labs Indonesia (Almeli Labs, "we") and you or the business you represent. By creating an account or using our website, Almeli account, Almeli Console, Melichat, Melidoc, Melibrain or Melikas, you accept them. Our Privacy Policy explains how we handle personal data.

Accounts and organizations

• One Almeli account signs you in to all products.
• Products are used inside an organization. The people you invite get the role you give them.
• Keep your password private and give us correct details. You are responsible for what happens under your account.

Plans and billing

• Prices are in Indonesian rupiah (IDR) and exclude VAT (PPN) unless stated otherwise.
• Paid plans are billed monthly or yearly and renew automatically for the same period until you cancel.
• Some paid plans have a trial. Free plans stay free within their limits.
• Payments for subscriptions go through our payment processor. Invoices are in Almeli Console.

Acceptable use

• Do not send spam or unwanted bulk messages.
• Do not use the service for unlawful content or activity.
• Follow the rules of each channel you connect, such as the WhatsApp, Instagram and Facebook Messenger policies and the policies of Shopee, Tokopedia, TikTok Shop and Lazada.
• In Poseli, post only content you have the right to publish, and follow the rules of each platform you post to, including the YouTube Terms of Service.
• Do not try to break, overload or get around the security of the service.

Your content and your customers

You own the content and data you put into our products. You are responsible for it, and for having a lawful basis, such as consent, to message and process data about your own customers. For that data you are the controller and we are the processor, as described in the Privacy Policy.

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Third-party channels and providers

Channels such as WhatsApp, Instagram, Facebook Messenger, Telegram and the marketplaces, and providers such as payment and shipping services, have their own terms. We do not control them, and a change on their side can affect what works in our products.

Availability

We work to keep the service running, but we do not guarantee uptime. A service level agreement (SLA) is available only for Enterprise plans and only by written contract.

Suspension and ending

We can suspend or close an account for abuse, breaking these terms, or non-payment. You can stop using the service and cancel your plan at any time.

Export and deletion when you leave

You can export your data and ask us to delete it when you leave. Invoices and tax records stay for as long as Indonesian tax law requires.

Limitation of liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost sales or profit, and our total liability for a claim is limited to the fees you paid us for the service in question. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the Republic of Indonesia.

Changes to these terms

When we change these terms, we post a notice on the website and update the date at the top. If you keep using the service after the change, you accept the new terms.

Contact

• Email: almeli.labs@gmail.com
• WhatsApp: +62 851-1030-0113
• Address: Jl. E2 Raya Gg. NN, RT 002/RW 008, Bintara Jaya, Kec. Bekasi Barat, Kota Bekasi, Jawa Barat 17136, Indonesia